TERMS AND CONDITIONS

These Terms and Conditions (the “Terms”) reflect the way our business works, so it’s important to establish what you can expect from us to make sure that we are on the same page. Read more on what conditions you can use the site https://penfellow.com (the “Site”, the “service”). By accessing or browsing the Site, you agree to be bound by these Terms. If you don’t agree with them, you can’t use the Site. This Site is owned and operated by PenFellow (the “Company”, “we”, “our”, “us”). 

1. WHAT ELSE TO READ

In addition to these Terms, we also made Privacy Policy and other rules, placed on the Site. Although it’s not part of these Terms, we encourage you to read it to better understand how we use your personal information and what rights you have.

2. GENERAL TERMS

These Terms constitute a legally binding agreement between you and our Company. Broadly speaking, we give you permission to use our services (the “Services”) if you agree to follow these Terms. If any aspect of this agreement is unenforceable, the rest will remain in effect. This agreement does not give rights to any third parties, but our rights and obligations can be assigned to others. We can make changes to the Terms. We will alert you of any changes by updating the “Last Updated” date of these Terms. All changed Terms shall become valid at the moment they are published and you waive the right to receive specific notice of each such change. Please, check these Terms from time to time.

3. SERVICES

We may provide you with the following Services:

• Writing, editing and proofreading of books, memoirs etc.;
• Book cover design;
• Publication;
• Marketing and promotion.

Depending on which option you choose, the price will vary. We will give you the exact price after you send us your request.

4. ORDER PROCESSING, PAYMENT AND REFUND

You need to fill a feedback form or order form on our Site to access our Services. We will ask you to provide details of your order and contact info, then you need to place an order. After that we will send you a contract, an invoice and describe what you have to do to confirm your order. Most order management processes can be broken down into the following stages:

• Receiving your order;
• Signing of a contract;
• Receiving your payment;
• Order fulfillment.

Refund eligibility might vary by country or region. In countries and regions with consumer law protections, you retain your rights under these protections. Transaction charges will be deducted from the final amount to be refunded.  You can contact our customer support via chat or any other available means if needed.

5. INTELLECTUAL PROPERTY RIGHTS

We grant you a non-exclusive, non-transferable right to use the service, solely for your own personal purposes, according to these Terms.  You shall not build a product using similar features, functions or graphics of the Site or copy any ideas, features, functions or graphics. You may use the service only for intended purposes. All rights not expressly granted to you are reserved. The copyright for books, book covers or any purchased products belongs exclusively to you as a buyer. 

6. THIRD PARTIES

Our Site may contain links to third-party sites or services that are not owned or controlled by the Company. We are not responsible for examining or evaluating the content or accuracy and we don’t warrant and won’t have any liability or responsibility for any third-party sites or materials. Please read their terms and conditions, policies carefully before accessing.

7. HOW WE WILL HANDLE DISPUTES

These Terms shall remain in force until terminated by the Company. If any questions have not been regulated by these Terms, they shall be regulated under the applicable law.

8. CONTACTS

For additional information and in case you have any questions about these Terms, please contact us: [email protected] PenFellow Effective Date November 23, 2022